Overview
New security measures have been put in place to ensure messages containing potential junk/spam content, or specific attachments aren't delivered directly to your Inbox. Instead, they are held in a quarantine area, called the Hold Queue.
You can view and control these messages by using the automated digest sent to your Inbox. Digest emails will be sent out three times a day (8:00 AM, 12:00 PM, and 4:00 PM), and displays a summary of your messages in the Hold Queue. If there are no messages in your Hold Queue, you will not receive the digest.
An example digest is displayed below.
Instructions for Using the Digest
The digest lists the actions you can take to ensure legitimate messages aren't missed, and that they are released to your Inbox. The actions you can take are listed below, together with details of what happens to the held messages, and all future messages from the sender.
Warning: As you can regulate the messages you accept into your inbox, it is crucial for you to understand the significance of each action before deciding what action to apply to each message.
| Action | Example Scenario | Message Delivery | Future Messages |
| Release / Release All | You've checked the message details displayed in the digest. You:
|
Removes the messages from the Hold Queue, and they are delivered it to your Inbox provided it passes virus scanning, content, and attachment policies. | Messages from the sender are still subject to your administrator's policy checks (e.g. spam content, specific attachments) so may be sent to the Hold Queue. |
| Permit / Permit All | You've checked the message details displayed in the digest. You:
|
Removes the message from the Hold Queue, and they are delivered it to your Inbox provided it passes virus scanning, content, and attachment policies. | Messages from this sender bypass all spam checks and are delivered to your Inbox, provided they pass virus scanning, content, and attachment policies. |
| Block / Block All | You've checked the message details displayed in the digest. You:
|
Removes the message from the Hold Queue, but doesn't deliver the message to your Inbox. | The sender's email address is added to your personal block list. Messages from them are rejected, and won't be delivered to your Inbox. |
Note: To view the content of the messages being held in the queue, you can click the Personal Portal link in the email, or go to https://coppellisd.login-us.mimecast.com/m/portal/app/
Frequently Asked Questions
Q: What happens to the messages if I take no action on messages in the digest?
A: You don't have to take action on messages in the digest, but we encourage you to do so. If no action is taken on the messages in the digest, you won't be reminded about them and they'll expire from the Hold Queue after 14 days. After this period, messages can be retrieved from your personal email archive.
Q: I've received the following notification when I clicked on an action link. What does this mean?
A: The action links in the digest are only valid for 14 days. The above notification is displayed if you attempt to release, block, or permit a message after this time period, or if the message has previously been released or blocked.
Q: I received a digest notification recently for a message but didn't take action on it. Today I received a further digest notification for a different message, but it didn't include the held message from a few days ago. Why is this?
A: Each digest notification only displays details of newly held messages. This is deliberate so as not to spam you with messages. If you receive many digest notifications, try creating a rule in your email client to move them to a separate folder.